Terms of Use

Plataforma Stratta (the "Service") is operated by Stratta Comércio e Serviços Ltda (trade name Stratta), registered under CNPJ (Brazilian corporate taxpayer ID) no. 61.513.148/0001-14, headquartered in Lagoa da Confusão/TO, Brazil ("Stratta", "we", "us").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy, which is an integral part of these Terms. If you do not agree, do not use the Service.

Plataforma Stratta is an online tool for makers and 3D printing businesses to calculate costs, generate quotes, manage orders and analyze listings on marketplaces. It is a browser-based SaaS.

When you create an account, you represent that you:

• Are 18 years of age or older. The Service is not intended for minors, and accounts belonging to minors will be closed;
• Have provided truthful information and will keep it up to date;
• Have the authority to represent the company, if the account belongs to a legal entity.

You are responsible for the security of your credentials. Keep your password secret and notify us immediately if you suspect unauthorized access. One account per individual or legal entity.

You agree not to:

• Use the Service for any illegal activity or any activity that harms third parties;
• Attempt to access unauthorized areas of the platform or other users' data;
• Reverse engineer, decompile, copy or create derivative works of the Service;
• Circumvent the usage limits of your plan or overload the infrastructure (abusive automated use, scraping, request flooding);
• Use the WhatsApp agent or any communication feature to send spam, unsolicited messages or content that violates the Meta/WhatsApp policies;
• Resell, sublicense or share access to the Service with third parties;
• Enter third parties' personal data into the platform without a legal basis to do so.

We may suspend accounts that violate this section, as set out in section 12.

The content is yours. Products, quotes, orders, customers, settings and everything else you create on the platform belong to you. You can export everything at any time under Config → Dados ("Settings → Data") (complete JSON backup).

Operating license. For the Service to work, you grant us a limited, non-exclusive, revocable license to host, store, copy, process and display your content, solely to the extent necessary to operate, maintain and improve the Service. This license ends when your content is deleted from the platform.

Third-party data you enter. When you enter data about your customers (names, phone numbers, addresses), you are the controller of that data under the LGPD (Brazil's General Data Protection Law), and Stratta acts as the processor, handling it only in accordance with your instructions and our Privacy Policy. It is your responsibility to have a legal basis for collecting and entering that data.

Backup. We provide a complete JSON export and recommend that you keep periodic copies of your data. We keep operational database backups for disaster recovery of our own infrastructure, but they do not work as an individual archiving service or as a way to restore deleted accounts.

The software, the code, the design, the Stratta brand, the logos and all other elements of the platform are the exclusive property of Stratta or its licensors. These Terms grant you only a limited, non-exclusive, non-transferable and revocable license to use the Service while your account is active. Nothing here transfers to you any intellectual property right in the platform.

The Analyzer uses third-party artificial intelligence models (such as Google Gemini) to generate title, description and price suggestions. The suggestions are heuristic and may contain errors: you must review them before publishing or making any decision. We are not responsible for business decisions, pricing or listings based on the suggestions generated. You are solely responsible for the content you publish on marketplaces.

The Service may connect to third-party platforms such as Mercado Livre, Shopee and WhatsApp (Meta). Regarding these integrations:

• They depend on APIs and rules controlled exclusively by the respective platforms, which may change, limit or discontinue access at any time, beyond our control;
• Stratta is not responsible for unavailability of the integrations, changes in how they work, loss of data on third-party platforms, or suspensions, bans or penalties that those platforms apply to your account;
• By connecting an integration, you authorize us to access your account on that platform on your behalf, within the authorized scope;
• You are responsible for complying with the terms of use of each platform you connect.

We aim for high availability, but we do not guarantee 100% uptime. Scheduled maintenance will be announced in advance. Occasional failures are part of any online service.

Stratta is not liable for failures, delays or unavailability caused by events beyond our reasonable control, including failures of infrastructure and telecommunications providers, cyberattacks, fortuitous events and force majeure.

Billing. Paid plans are billed on a recurring basis according to the plan you choose, through our payment partners. Current prices are always available on the website.

Cancellation. You can cancel at any time. Access to the paid plan continues until the end of the period already paid. No penalty, no lock-in.

Right of withdrawal. On your first purchase of a paid plan, you may request a full refund within 7 calendar days after the purchase (art. 49 of the Brazilian Consumer Protection Code), by email at contato@stratta.app.

Late payment. If a payment fails, we will retry the charge and notify you. If the failure persists for more than 15 days, we may downgrade the account to the free plan or suspend paid features. Your data is not deleted because of late payment: you keep access to export it.

Price changes. We may adjust plan prices with at least 30 days' notice, by email or in the app. The new price applies only from the billing cycle following the notice. If you do not agree, simply cancel before the renewal.

We may update these Terms. Material changes will be announced by email or in the app 15 days in advance. Continuing to use the Service after the changes take effect means accepting the new version. If you do not agree, you may close your account before the change takes effect.

By you. You may close your account at any time, as set out in the Privacy Policy.

By us. We may suspend or terminate accounts that violate these Terms, with prior notice when possible. In serious violations (fraud, illegal activity, abuse of the infrastructure or of third parties), suspension may be immediate.

After termination. Except in cases of termination for a serious violation that requires immediate deletion, we will keep your data available for export for 30 days after termination. After that, it is deleted in accordance with the Privacy Policy, except for data subject to a legal retention obligation.

The Service is provided "as is" and "as available". We do not guarantee that it will meet any specific business objective of yours.

To the maximum extent permitted by law, Stratta's total liability for any damages related to the Service is limited to the amount you actually paid in the 12 months before the event that gave rise to the claim. We are not liable for lost profits, loss of business or indirect damages.

Important exception: nothing in these Terms excludes or limits rights that cannot be excluded or limited under applicable law, including the consumer rights provided in the Brazilian Consumer Protection Code, where you qualify as a consumer.

You agree to indemnify and hold harmless Stratta, its partners and employees from any claims, losses, damages and expenses (including reasonable attorneys' fees) brought by third parties and arising from: (a) your use of the Service in violation of these Terms or the law; (b) content or data you entered into the platform, including third parties' personal data entered without a legal basis; (c) violation of the terms of third-party platforms you connected; or (d) misuse of the WhatsApp agent or other communication features.

• Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions stay in full force, and the invalid provision will be replaced by a valid one that most closely reflects the original intent.
• Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and Stratta regarding use of the Service.
• Assignment. You may not assign your account or your rights under these Terms without our authorization. We may assign these Terms in the event of a corporate reorganization, merger or sale, keeping the protections provided here.
• No waiver. Failing to enforce a clause does not mean waiving the right to enforce it later.

These Terms are governed by Brazilian law. The venue of the judicial district (comarca) of Lagoa da Confusão/TO is elected to resolve disputes, except for the venue of the user's domicile where the user qualifies as a consumer, under applicable law.

Questions? Get in touch: contato@stratta.app

This English version is informational. These Terms were written in Portuguese, and the Portuguese version is the one that governs the relationship between you and Stratta. In case of any divergence or inconsistency between the two versions, the Portuguese version prevails.